FAQs

  • How long will my order take to arrive?
    All orders are prepared within 48-72 business hours starting from the order confirmation date. If you think your order is delayed, you can contact us here.

    – Standard Shipping: Once the order is prepared, the shipping time is 3 to 5 working days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland, and Finland the shipping time is 6 to 8 working days and outside the EU 11 working days.

    Orders with one or several personalized items may suffer a delay of up to 7 business days.

  • Can I cancel my order?
    All shipped orders cannot be canceled. If you wish to cancel your order, let us know as soon as possible by contacting us here, and we’ll do as much as we can.
  • Do you ship worldwide?
    Yes, we ship worldwide. Please note that some international shipments may be liable for additional customs fees and taxes. In all cases, We will issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer’s responsibility.
  • Where is my order?
    We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with a link from which you will be able to track your order live.

If you have any doubts about the delivery of your order or you need to give us new information about the delivery, please contact us

  • What if I receive the wrong product or a product in bad conditions?
    We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us, we’ll be glad to help you.
  • What is your return policy?
    We accept returns under the following circumstances, excluding personalized items:

    – I received my order in bad condition
    – I got my size wrong and I’d like to change the size
    – The product is not what I expected and I’d like to exchange it for another one or return it

In all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions.

Gifts included on your purchase must be sent back in case of return.

You have 30 days starting from the day of delivery of your order to proceed to any exchange or return.

  • What is the item’s warranty?
    All our items have a one year warranty starting from the day your order is delivered. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for wear and tear and/or physical or accidental abuse. In order to keep your jewelry in perfect condition visit our Jewelry Care page.

In order to benefit the warranty contact us and will help you.

  • How many languages is it possible to browse?

You can browse our website in Spanish and English

  • Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. On the product page you can send us your email in order to notify you when available. If no stock is available, it will be removed from the website.

  • How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us

  • Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.