CHANGES & RETURNS
We understand you might not be happy with your product and we accept changes or returns for the following situations:
- It is not what you expected, and you will like to change or return it
- You received your order in poor conditions.
In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive at Flora in Paradise in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original packaging that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 30 days, starting from the day the order is delivered.
For requesting an Exchange or return please contact us at firstname.lastname@example.org with your order number and the product you want to return or exchange, we will proceed with your request personally via email or phone.
In the case of returns or exchanges, the costs will always be at the client’s expense, all the expenses and arrangements will be discussed personally via email or phone when we are processing your request.